Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Directors of Patient Experience Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.
Health insurance for the entire family!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay,

Similar Jobs

Knowhirematch

Sales Engineer - Plastic Molding & Precision Machining Job at Knowhirematch

...Were hiring a Sales Engineer with a strong background in plastic injection molding and mold-making to join a long-standing, employee-focused manufacturer in Milwaukee, WI. This is a full-time, permanent W-2 role with full benefits, 12 paid holidays, and a 401(k)...

The UPS Store #0318, #6132, #5901

CA Certified Notary ONLY apply/Sales Associate Job at The UPS Store #0318, #6132, #5901

Looking for a dynamic leader!!! We are looking for that charismatic personality that can hit the ground running. *****Notary is required and Livescan is preferred. COT certification is a WOW to have.Previous experience at The UPS Store is required. There is lots of...

Gold's Gym

Front Desk - OPENER / MID Job at Gold's Gym

...would love to hear from you!About Golds Gym University MarketplaceLocated just steps off the University Campus, overtop of Staples. We have catered to students and the surrounding area for almost 20 years. The Golds Gym brand has been the authority on fitness since...

RST Global Solutions Group

Planning Assistant - Full Remote residing in TEXAS Job at RST Global Solutions Group

...Benefits: Flexible schedule Training & development Were seeking a Planning Assistant to support the development and design of client training plans. In this role, youll work closely with project managers and project teams to ensure plans are accurate, timely...

Stonehenge Staffing, LLC

Microsoft Dynamics 365 CRM Developer Job at Stonehenge Staffing, LLC

...Microsoft Dynamics 365 CRM Developer About the Role We are is seeking a talented Microsoft Dynamics 365 CRM Developer to join our innovative team. In this role, you will contribute to the design, development, and implementation of advanced CRM solutions that drive...

Directors of Patient Experience Job at Aviata Health Group, Tallahassee, FL

Y0hlYmJKVktBdmxmbldPU0FNQmYvd1YrL1E9PQ==