Job Description

The Intake Coordinator (Part-Time) serves as the initial point of contact for women, children, and female veterans seeking transitional housing services. This role ensures that each applicant is welcomed with compassion, screened appropriately, and guided through the admission process in alignment with Agape’s Embrace’s mission and faith-based values. The Intake Coordinator plays a critical role in creating a smooth and supportive transition for residents while maintaining compliance with organizational policies, regulatory requirements, and confidentiality standards.

Key Responsibilities

• Resident Intake & Screening
• Serve as the primary contact for prospective residents, ensuring a welcoming and supportive intake experience.
• Conduct initial eligibility screenings, needs assessments, and background checks.
• Collect and verify required documentation (ID, medical history, income, veteran status, etc.).
• Clearly explain program guidelines, expectations, and resident responsibilities.
• Case Coordination & Documentation
• Collaborate with the Program Manager to determine resident placement.
• Maintain accurate, confidential intake files and update records in the case management system.
• Provide referrals to outside resources for applicants who do not meet eligibility.
• Build and maintain partnerships with community agencies, veteran organizations, and service providers.
• Resident Support
• Provide program orientation for new residents, ensuring they understand rules, schedules, and available services.
• Offer initial support and link residents with healthcare, counseling, job readiness, and veteran-specific services.
• Ensure the unique needs of mothers with children and women veterans are addressed with care and sensitivity.
• Administrative Duties
• Track and report intake activity and outcomes for program evaluation and compliance.
• Assist with scheduling, follow-up communication, and outreach tasks as needed.
• Support the creation of a safe, respectful, and faith-based environment for all residents and staff.

Qualifications

• Associate’s degree in Social Work, Human Services, Psychology, or related field (Bachelor’s preferred) or equivalent work experience.
• Previous experience in intake, case management, or social services—preferably with women, children, and/or veterans.
• Strong interviewing, communication, and organizational skills.
• Ability to handle sensitive situations with empathy, professionalism, and discretion.
• Familiarity with community resources, veteran services, and transitional housing programs.
• Proficiency with Microsoft Office Suite and case management software.

Core Competencies

• Compassion & Empathy: Welcomes individuals with dignity and respect.
• Organization & Accuracy: Maintains clear, compliant records.
• Cultural Sensitivity: Understands diverse life experiences and needs.
• Teamwork: Works collaboratively with staff and external partners.
• Faith Alignment: Supports the values and mission of Agape’s Embrace.

Work Schedule & Compensation

Part-Time Position: 20–25 hours per week (flexible scheduling; occasional evenings/weekends may be required).

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