Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

The Sandman is an ideal launch pad for exploring Sonoma Wine Country. An affordable and inviting option among Santa Rosa, California hotels, Sandman is located just off US-101, mere minutes from the area’s best wineries and breweries, dining, outdoor activities and downtown businesses. Channeling a tropical-meets-Californian-bohemian flare, the Pool House & Bar offers refreshing cocktails with an al fresco ambiance. Sandman’s year-round heated pool and hot tub encourage lingering afternoons in the sunshine. Our spacious Backyard is complete with adirondack chairs, fire tables, a bocce court, and cornhole.

Overview:

The Front Desk Agent / Night Auditor plays a dual role in providing exceptional guest service throughout all hours of operation while ensuring accurate financial and operational reporting during overnight shifts. This position is responsible for welcoming guests, managing check-ins and check-outs, responding to guest needs, and performing nightly balancing of hotel accounts to maintain the integrity of daily financial records.

Key Responsibilities:
Guest Services:

• Greet and assist guests with a warm, professional demeanor.

• Process guest check-ins, check-outs, and room assignments efficiently.

• Handle guest inquiries, reservations, and requests promptly and courteously.

• Address and resolve guest concerns or complaints, escalating when necessary.

• Maintain knowledge of hotel services, amenities, and local attractions.

Front Desk Operations:

• Manage room inventory and coordinate with Housekeeping and Maintenance.

• Handle cash, credit card transactions, and ensure accuracy of posted charges.

• Maintain accurate records and logs, including shift reports and guest information.

• Answer phones, route calls, and handle messages per hotel standards.

Night Audit Duties:

• Balance all daily room, restaurant, and miscellaneous charges.

• Verify and post transactions to appropriate accounts.

• Generate and distribute end-of-day reports for management.

• Ensure all front desk accounting procedures comply with Sandman Hotel policies.

• Prepare for the next day’s operations by setting up front desk systems and supplies.

Qualifications:

• Previous hotel front desk or night audit experience preferred.

• Proficiency in hotel PMS (Opera, Maestro, or similar).

• Strong numerical accuracy and attention to detail.

• Excellent communication and problem-solving skills.

• Ability to work independently with minimal supervision.

• Flexible schedule — ability to work evenings, overnights, weekends, and holidays.

Compensation Range: The compensation for this position is $20.00/Hr. - $24.00/Hr. based on qualifications and experience.

Job Tags

Local area, Worldwide, Afternoon shift, Night shift, Shift work, Flexible hours, Weekend work,

Similar Jobs