Customer Success Specialist Job at Hungerrush, Remote

ZG5lWWFwZERCZmhjbTJHYkFNdGErQUJ3K3c9PQ==
  • Hungerrush
  • Remote

Job Description

Who We Are  

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at 

Position Summary:   

Work with restaurant partners to regularly review, retain and optimize service with Menufy by HungerRush. Check the customer's brand web presence across platforms like Google, Apple, Facebook, Yelp, and more. Work closely with our highest volume restaurant partners to ensure continued success. Focus on customer outreach, retention, new product/service awareness, and order improvement coaching.  

This is a remote position

Essential Responsibilities and Duties:
  • Assess customer needs, provide expertise and knowledge on product features, and provide consulting services regarding available options  
  • Design and implement customer retention strategies to increase loyalty and retain business  
  • Recover, optimize, maintain, and protect our customers' information on search engines and Google Business Profiles  
  • Communicate with other organizations like Google Support to assist our customers' needs  
  • Schedule and conduct performance briefings with customers and work to find solutions for potential inquiries  
  • Maintain the highest level of knowledge about our competitors  
  • Review customer's business settings and modify them as needed to optimize the success of the customer  

Qualifications:

Education  

  • High School Diploma or equivalent

Experience  

  • Minimum of 2-year industry or related experience required  
  • Minimum of 3-year customer service experience required  
  • 1+ years of restaurant experience preferred  
  • Fluent in Spanish 
  • Fluent in English 

Additional Information  

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.  

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.    

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.   

Job Tags

Remote job, Full time, Local area, Flexible hours,

Similar Jobs

Nexus Employment Solutions

Warehouse Worker Job at Nexus Employment Solutions

 ...Nexus Employment is hiring Warehouse Production/General Labor Associates for various facilities in Northwest Indiana. Weekly pay...  ...production projects Maintain a clean, safe work environment No experience required, willing to train Tons of opportunity for... 

Care Options For Kids

Occupational Therapist (OT) Job at Care Options For Kids

Occupational Therapist (OT) We are seeking an Occupational Therapist (OT) committed to helping children improve critical functions of daily living, sensory integration, fine motor skills, visual perceptual skills, and feeding. This is an opportunity to create a balance... 

Liberty Personnel Services, Inc.

Professional Land Surveyor Job at Liberty Personnel Services, Inc.

 ...~ Experience supervising and directing work of survey crews and technicians. ~ Strong working knowledge of pipeline route selection, surveying, construction, and operations. ~ Excellent communication and organizational skills. **This is a full-time permanent position... 

Evolution Sports Group

Chat/Email Support Representative Job at Evolution Sports Group

 ...Position: Chat/Email Support Representative Evolution Sports Group is seeking a highly...  ..., you will have the opportunity to work in a fast-paced and dynamic environment,...  ...- Continuously improve customer service processes and procedures to enhance the overall customer... 

ATR Arena Technical Resources

Assistant Project Manager 17691 Job at ATR Arena Technical Resources

Job Description Job Title: Assistant Project Manager Job Location: Sterling, VA Eligibility/Clearance...  ...superintendents. - Grow into increasing levels of responsibility with the goal of...  ...commercial construction (internships or entry-level roles considered). - Proficiency with...