This is a remote position.
Are you ready to set sail into the world of travel? Join our team as a Cruise Coordinator and embark on a thrilling journey in the travel industry. As a Cruise Coordinator, you'll play a pivotal role as a travel enthusiast and expert, guiding your clients through their cruise experiences with precision and enthusiasm.
Key Responsibilities:
Conduct in-depth research to curate customized cruise packages for clients, ensuring their travel dreams come to life.
Identify and understand clients' needs, striving to exceed their expectations by providing top-notch service and information.
Develop lasting relationships with clients through open and engaging communication, establishing trust as their go-to cruise expert.
Deliver accurate, complete, and valid travel documents to clients, ensuring a seamless booking process.
Address and resolve client complaints efficiently, offering suitable solutions within specified timeframes and ensuring follow-up until resolution.
Maintain meticulous records of client interactions, process accounts, and organize important documents.
Adhere to communication protocols, guidelines, and policies to ensure a consistent and professional client experience.
Utilize social media and other platforms to showcase current cruise deals and perks, enticing potential travelers with exciting opportunities.
Qualifications and Skills:
Possess access to a smartphone, laptop/desktop, and tablet for efficient remote work.
Embrace a customer-oriented mindset, adapting responses to cater for different client personalities.
Display a strong self-starter mentality, eagerly seeking opportunities for personal and professional growth.
Showcase the ability to multitask, prioritize tasks effectively, and manage time efficiently in a dynamic environment.
If you're passionate about travel, love communicating with people, and thrive in a fast-paced, ever-evolving industry, we invite you to join our team as a Cruise Sales Coordinator. Your expertise will help travelers embark on unforgettable journeys, making their cruise dreams a reality. Start your voyage with us today!
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