Job Description

Job Description: Club Ticket Agent Manager (Full-Time)

Location: City Night-Life Entertainment Corp

Position Type: Full-Time

Reports to: Club General Manager

Schedule : Various

The Club Ticket Agent Manager is responsible for leading and overseeing all front-of-house ticketing operations at City Night-Life Entertainment Corp. This role ensures that the ticketing team delivers a fast, efficient, and welcoming experience for every guest. The Ticket Agent Manager will manage a team of ticket agents, oversee guest list and box office operations, ensure compliance with entry regulations, and collaborate with event and security teams to support smooth club entry flow.

Key Responsibilities:

• Supervise all ticketing and front entry operations during club hours and special events
• Hire, train, schedule, and manage ticket agent staff, ensuring excellent customer service
• Maintain the accuracy of guest lists, ticketing systems, and VIP/reservation check-in procedures
• Oversee cash handling, reconcile daily sales, and prepare end-of-night financial summaries
• Ensure compliance with ID verification procedures and age-restricted entry laws (e.g., 21+ nights)
• Handle customer inquiries, complaints, or disputes professionally and in a timely manner
• Work closely with security, operations, and event teams to manage crowd flow and safety at entrances
• Monitor and maintain equipment used at entry points (POS, scanners, wristbands, etc.)
• Provide performance feedback and coaching to front-end staff
• Ensure proper staffing levels for expected crowd sizes and event types

Qualifications:

• Minimum 2–3 years of supervisory experience in ticketing, box office, or front-of-house operations (nightlife or hospitality preferred)
• Strong leadership, organizational, and customer service skills
• Experience with ticketing platforms, POS systems, and entry management tools
• Excellent communication and problem-solving abilities
• Ability to work in fast-paced, high-volume environments
• Strong attention to detail, especially with cash handling and reporting
• Must be 21 years or older due to alcohol-related entry policies
• Availability to work nights, weekends, and holidays
• High school diploma or equivalent required; associate or bachelor’s degree in Hospitality, Business, or a related field is a plus

Please Note:

If you are not 21 years of age or older, you will not be scheduled to work on 21+ nights due to state alcohol laws. This is a legal requirement, and we must comply with all regulations regarding the service and handling of alcohol.

We encourage all applicants and team members to review their local and state laws related to alcohol service and age restrictions. Thank you for your understanding and cooperation.

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Job Tags

Full time, Work at office, Local area, Night shift, Weekend work,

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